We firmly believe that long-term customer satisfaction is the cornerstone of our success.

To continue meeting the changing needs of our valued customers, we are committed to creating value that increases customer competitiveness through a world class vertically integrated solution that establishes the industry’s standard for superior quality and service. As part of its relentless efforts to offer the best service to its customers, the marketing team conducts regular market visits involving feedback sessions and customer satisfaction surveys.

At KCG, we view customer concerns and complaints as an opportunity for us to help you while getting to know your needs better. Helping you helps us improve our services. Accordingly, we are committed to resolving any concern or complaint you may have quickly, professionally, and to your total satisfaction.

KCG provides the highest quality products and services to its customers in support of its ‘Value Creation Through Innovation’ strategy. Our customers have come to expect reliability in everything we do for them, from product performance through the order process to our final delivery. We are committed to continuous improvement in our performance and we seek smart and simple solutions to fulfill our customers’ needs.